Employee News

Hello everyone,

Happy Tuesday! As we kick off the new month, the Technology Department has a few important announcements to share:

1. Implementation of the IVR Color System

You may be aware that we’ve introduced the IVR Color System. With this change, resident scheduled check-ins will now occur randomly using the Elab and Air Systems. Residents will call in each day and listen to a recording to determine if they need to check in on that day or another. Also, please note that we will no longer be using the UA Tracker. Instead, we should print out each UA form, have the resident and the officer sign them, and be sure to save a copy.

2. New Forms Bureau

We’re excited to officially launch the Forms Bureau, which will feature new forms added regularly. This initiative is aimed at ensuring that our company operates efficiently and uniformly. If you happen to notice any missing forms or encounter issues, please let us know via the help desk at cityoffaithit.freshdesk.com or by clicking the “Submit a Ticket” button on Cofess. Many of these forms come with dynamic logic and integrated databases to streamline information and data management.

3. NIST

NIST has turned out to be more complex than anticipated. In the near future, you’ll start to see some minor security changes, such as mandatory password changes every 90 days. As part of this initiative, please remember that personal devices should not be used to access resident information. If you believe a device should be authorized or have specific needs that we can’t meet, please reach out to discuss your requirements.

4. Teams Transition

Beginning at the end of the next quarter, we will gradually transition our communication from the Groupme page to Microsoft Teams. This move aims to facilitate smoother and more efficient communication by offering features like Channels, Bulletin Boards, and Company Calendars, all in one place. We’ll provide more details on this change in the coming weeks.

5. Knowledge Base Updates/Tech Tuesdays

In line with our continuous technology advancements, we are working to expand our Knowledge Base. To promote general technology knowledge, we will start sending out one article per week, offering optional how-to guides on computer usage and the various software’s utilized by City of Faith. These articles will also be added to the Knowledge Base to help everyone better understand some of the complex technologies we are all learning.

6. Submitting Tickets

Lastly, we’d like to kindly remind everyone that if we don’t know something is broken, we can’t fix it. If you encounter any device issues, please submit a ticket. We’ll address your concerns as promptly as possible.

Thank you for your attention, and if you have any questions or concerns, please feel free to reach out.

Meeting Minutes

I would like to take this time to shine a light on Mr. Eric McZeal for winning the Reginald T. Ellis Chief’s Cup Award this quarter.

Mr. McZeal congrats on your outstanding work. We are continually impressed by the results you produce. You play a crucial role in our team and the company’s success. You are a shining example of what an employee should be. Continue to represent City of Faith through the positive examples you have shown. Again Congrats!!!